Complaint / review text:
I called Time Warner customer retention to tell them that I was cancelling their digital TV due to price hikes and better offers from DirecTV. The representative tells me, after speaking with a supervisor, that my bill will be reduced to around $82 a month before tax for the same service. At night, I go online with customer service representative to see what services I was getting. She said everything stayed the same but your price would be around $87.
So, I called retention again and the lady on the phone told me that now, my price would be $92 before tax so around$ 97 a month. I told her about the deal that their department gave me and she said that there were no such deals available but if I were to cancel my TV, she would offer me internet for a year for $39.99 instead of $50.99, which is a rip off! I flat out told her, "You guys lied to me to keep me as a customer."
I hung up and the next day, I called the same retention department to finally cancel the cable. The lady told me that she would have to email the retention supervisor to approve my deal as they weren't taking calls to supervisors at that time and that there were 3 different retention departments.