Complaint / review text:
I upgraded my Dish Network receiver to a DVR and it was professionally installed. I noticed, a few days after the installation, that the phone line from the back of the receiver to my home phone system was not making a connection and I could not order PPV channels or have a caller ID work. Later, the whole phone system went completely dead until I unplugged the Dish receiver.
I called Dish customer service, and they ran some diagnostics and determined the receiver to be faulty and sent me another one. I hooked it up and it worked fine, except that the phone line is still not connecting. I plugged a phone to the same cord and jack that we were using for the receiver and it worked perfectly. I called Dish Network and was told I obviously had a faulty phone system and needed to get it fixed. I objected, saying the phone was working so the receiver should be working.
The first technician could not resolve the issue and put her supervisor on the phone and he was no help either. Even if I paid a technician to come to my home and certify that the phone system was not the problem, they refused to reimburse me for that service. I was told by technician named James that I bought Dish Network service to watch TV and that the phone connection shouldn't concern me since I could order PPV over the phone myself or online. I argued and threatened to expose this and was threatened by James with a law suit. I am not stopping here. I plan on posting this where I can so send your boys after me, James. He also refused to connect me to his supervisor. Needless to say, I'm ending my 15 year service with Dish Network.