Complaint / review text:
I fulfilled my contract with DISH. I called to cancel my service and was told that they needed me to get the thing out of the dish and return it. I told them that I will not go on my roof; if you want it, come and get it. She said, "Fine, we will waive that." She then said that they would send me boxes and it would cost me $16 per box to send back the equipment. I protested this, stating that I did not recall anywhere in my contract agreeing to pay to ship the equipment back. She again agreed to waive the fee.
Later, when the boxes are arriving, they send me an email telling me that I will be charged (they will debit my charge card which they have on file) if I choose to use their mailing labels which are on the boxes. I replied to the email saying that I will not—these fees were waived. But I could not get a response from them acknowledging this.
They also sent me another bill after the cancellation (prior to the boxes) for $6 and some change. I phoned to ask what was this for, and I was told to "just disregard this." It seems to me that they try to get money out of you in every way, will tell you what you want to hear when you protest, and then just take your money out of your account! Well, as it turns out, we stayed with them at no contract and a $5 per month fee reduction for six months. So, I still have the boxes. I guess I will have to deal with that again down the road.
I had called them all irate when they increased my rate about six months into service and the guy told me, "I am shipping you the boxes right now." He told me that I could send my equipment back. He did not try to work with me as a customer at all and couldn't care less about my issues. Now, I see that many others have had the same experiences.