Complaint / review / scam report
Best Buy
BestBuy Customer Run-Around / misrepresent product

Complaint / review text:
Pre-Ordered SWTOR CE (with time sensitive code), Arkham City, and 2 Nintendo DS (refurbished). Received a code for my swtor ce that was invalid for pre register, said was already in use. Called the toll free number was told I would get an email in 48 hours.

I called back and was told another agent I could not contact, even though she gave me her extension (which i was then told they do not have) was working on my case. Then waited 15 days to get upset and call only to be told thtat the 24 hour customer service line has specific hours based on what department you want to contact. I have since received an email telling me my preorder for Arkham City is having billing issues and my Pre-order code for Swtor CE... God even knows about that.

Faith in Bestbuy is destroyed, this is the LAST TIME I will ever make a purchase. My BB card is already cut apart

Contact information:
Author: Contact with Author

Offender: Best Buy

   State: Texas   City: San Antonio
Address: P. O. Box 9312
Phone: 18882378289

Category: Electronics and household app.


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