Complaint / review text:
It all started a couple years ago. I received my phone bill (for the family plan) with a data usage charge of $100 for the pay per use services which we never signed up for. It happened (over charge) again the next month. After spending hours on the phone with T-Mobile without any resolution (T-Mobile refused to waive the charges), I filed a complaint to the BBB. At the end I got my refund back and a promise from T-Mobile not to make any changes to my service plan without my consent.
The nightmare happened again this month. Four of my phone lines (5 of them) were billed with the data usage charge (in 15 days, ranging from $7 - $20 each line). This time around, things getting worst small data usage shows up every hour every day (day and night). It all adds up. We have Verizon FIOS high speed WIFI internet at home and we have the data connection turned off on all phones but the usage still showed up every day every hour. I called T-Mobile and the options that I was given, 1. Sign up for the data plan. 2. Throw away all our Smartphone (they are not from T-Mobile) and replace them with some T-Mobile dumb phone and ask for the pay per use service being blocked. 3. Pay the penalty of $200 per line and move to the other mobile carrier.
At the end, T-Mobile offered me the cheapest option, sign up to their simple 200mb data plan on each line, which cost us an additional $50 a month (on top of the already incurred $50 pay per use data usage charge). We have one more year to our contract. After that, I am canceling all our cell phones service.