Complaint / review text:
We have been with T-Mobile since 2003. We have always had crappy service (dropped calls, etc) but always felt every phone company would have their issues. So we have stayed. My husband is currently deployed and wonder of wonders, he can get reception where he is. After asking T-Mobile if there were extra charges for him texting, we were told no, that it was included in our unlimited text plan. Well, turns out it wasn't. We were getting charged $. 35 a text. So I called them and they said, we never said that excuse. So we said ok, we will pay the bill. I had been calling them asking if there were any other plans or services we could add for a cheaper way of communication. We have been told "No" several times. Finally, they "suddenly" have the Blackberry Messenger (we both have blackberry).
So pay $19.95 a month to sign up for that and we are good, that will lower our bill. I have called them 5 times to see why our phone bill is still $1200.00 even though we signed up for the BBM. This has been going on for 3 weeks that I have been going back and forth with T-Mobile. They keep accusing me of not setting it up correctly and my husband of not using it properly, along with when I call them, they are not giving all the information I am asking to make sure we are using it correctly. I have asked them every time I call and it's always a different story, finally them stating the error is not with them, but with us. Of course it is. Even though I am receiving my husband's BBM messages in my BBM inbox and vice versa, and we invited with the PIN.
We have done everything the instructions tell us to do (because heaven forbid a T-Mobile rep go the extra mile). For some reason, my husband’s BBM's (according to T-Mobile) are coming in as a text, thought T-Mobile previously told me that I could not receive an sms text in my BBM inbox. Confused yet? So are we. Every time we call, it has always been something different with T-Mobile. They have also been very rude saying things like; well you know you don't have to text your husband so your bill won't be so high. While that may be true, I am sure this has never had a spouse deployed. Plus the fact that they are accusing us of lying of how we contact each other. Unfortunately, we still have a year left on our contract, but I am at the point of hiring a lawyer because of these ridiculous charges and the fact that T-Mobile is accusing us of not doing it correctly, when we have followed all of their instructions to a "T".