Complaint / review / scam report
Dell
I purchased a Dell all in one computer. It worked for 3...

Complaint / review text:
I purchased a Dell all in one computer. It worked for 3 days. I contacted Dell support who advised me they couldn't help me unless I paid them $239! Once I did that they agreed to help with my brand new out of the box computer! I spoke with many different people over the next 3 days. All in India, with the exception of one person. After 3 days on the phone, Dell decided to send a tech to my home. The computer worked for 45 minutes after he left. I then had to call Dell and talk to someone in India for several hours before they decided to send another tech to my home. The computer never worked after he left.

I called Dell again. They told me they would be sending me a new computer. I received it a few days later. Got it out of the box, turned it on... And nothing. It's another giant paperweight! I called Dell and once again went through all of the tech support on the phone. I told them I would like my money back, to which they replied it's been more than 21 days we can't return your money. They also said my only option was to have another tech come to my home and fix the computer. So now I have to take another day off of work to meet with a Dell tech who will probably couldn't fix my toaster let alone my computer! I'm going to file complaints with everyone I can in regards to Dell.

Contact information:
Author: Contact with Author

Offender: Dell

Country: USA   State: Texas   City: Round Rock
Site: www.dell.com

Category: Electronics and household app.

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