Complaint / review text:
Long story short, I have been a customer since 2004. My bill has been a consistent $94. When I got an extra $30 charge on my bill, I called. I called and was on hold for 40 minutes. They told me that I made international calls and that's why there was an additional charge. I refused to pay that, as I know I didn't. Asked to speak to manager, she would not transfer me to one. I called back the next day, same thing. This is all in the memos at that institution, international call etc. So yesterday, I called and was on the phone for almost an hour and demanded I speak to a manager.
He told me this is due to an overage now. What? I told them why are different people telling two different things. I want these charges off. This is fraud. How could I have customer service reps say it was due to international calls then another say it was overage? Someone is messing with my bill and I am disputing this charge. This is ridiculous. I told them I have been with T-Mobile for so long and this is how you treat customers and the manager hung up on me!