Complaint / review text:
I have been a loyal TMobile customer for years and had planned to stay with TMobile. I was not contemplating moving until this latest episode. I am someone who was not interested in moving to "get the IPhone" and appreciated my monthly TMobile bills being accurate and stable. My contract started with them on 6/22/07 and I did not sign a new one since then. My daughter left my plan in the fall of 2008 and TMobile tells me now that they changed my plan from a group to an individual plan at that time with the same features of MyFavs, anytime to anytime, and unlimited text messages for $4.99 per month.
I have had several calls from TMobile reps in the past few months asking me to sign a new contract. I declined due to the prospective merger between TMobile and AT&T. I left AT&T for TMobile and did not want to go back with the company. I did go over my plan with the reps who called me and had the same plan as I previously had (My Favs, unlimited TMobile cells calls, and the extra $4.99 per month for unlimited text messaging). However, upon receiving my Dec. Bill from TMobile, I noticed a $40 increase on the bill. Upon researching the bill, I notice that my unlimited text messaging had been changed to 400 texts total. I did not authorize a change in my plan and would have been grandfathered in.
I contacted TMobile and was told by one rep that to have unlimited text messaging, it would be an extra $20 per month. The rep also told me that I had used 571 text messages in a month. I find this very hard to believe as I do not text message often. I asked to speak with a manager and was transferred two more times. The person who they sent me to, identified herself as a specialist. She told me that she could help me and was the only one who could help me. She added that she could add my unlimited text messaging for $4.99 and take off the extra charges if I would sign a new two-year contract with TMobile. I told her this was not right.in order to get me to sign a new two contract, my plan had been manipulated and I no longer trusted TMobile. I told the specialist that I would be moving my number. This conversation was on 12/26/11. On 12/28/11, I ported my number to Sprint.
I had been on a month-to-month basis with TMobile. Upon researching TMobile's terms and conditions, I find that I did notify TMobile ahead of time about porting my number. Since I was not under a contract with them, I should only be charged for those days in the last billing cycle which were actually TMobile usage, not a full-month.