Complaint / review text:
We bought a Kenmore chest freezer in September. It worked for three months and died.
So the plan to do holiday baking ahead and put it in the freezer went out the window. We called Sears service department, we had to wait two weeks for an appointment. Then they cancelled. When I called to re-schedule they said I had cancelled the appointment.
So we re-schedules, the tech said the freezer could not be fixed. Since it was just over 90 days we could not get a refund. What resulted was MONTHS of fighting with the worst customer service I have ever encountered. Every person I talked with put me on hold for extended periods of time, so I had to listen to the same bar of music over and over until I wanted to scream.
I think that's the plan, to make you hang up. Every person told me something different. When I asked to speak to a supervisor, I swear the lady put me on hold and then came back on the line pretending to be the supervisor.
Bottom line: I will NEVER buy another appliance from Sears EVER. Customer service is very important, and Sears has next to none.