Complaint / review text:
I recently moved to NH and called Comcast to get information on cable and internet service. A representative informed me that the best deal would be to get cable, phone, and internet all together. I was told this package would be $113.00 a month for one year (Jan 08-Jan 09) which included all taxes and fees. The representative said there would be installation fees totaling $57.00. I informed the representative that this was not acceptable and that the only way I would commit to the installation was to waive all the installation fees. The representative later called me back and said all fees would be waived and again confirmed that the monthly price would be $113.00 including all taxes and fees. When my first bill arrived the installation fees were included making my bill $178.00 instead. A call to Comcast resulted in them telling me I needed to go to a payment center for them to take care of the charges.
Once at the payment center they said that they cannot credit bills, and I would need to call the 1-800 number again. The representative at the payment center promised to email their supervisor and to call me the next day, which never happened. My recent bill came yesterday 02/19/2008, and the installation fees had been waived only due to the fact that I refused to mail them with the first month's payment. The most current bill is now for $132.00 which is not the $113.00 that was promised. A call to Comcast again revealed that they increased a cable service rate immediately after they committed to a monthly charge of $113.00. Also, they said that I was now being charged for a dvr box because the tech that installed the cable was only supposed to install an HD box. Comcast has refused to honor the commitment they made and even had the audacity to try to schedule an appointment to come and switch the cable box—oh and they were going to waive the normal fee that usually is charged, like they were doing me a favor for their mistake. So Comcast sold a product and then charged a different price. If this happened when using a debit card at a store, one call to my bank and the charge would have been corrected. It is amazing what a company can do when there are no reasonable substitutes.
Comcast offered a product at one price then after the fact they failed to honor this agreement. This has me to spend time waiting on hold and will force me to pay more for my service.