Complaint / review text:
I went on their website to pay my bill and it said the current charges were $152. I was also behind by $200. I called and was told I could pay the current charges and then pay the $200 by 2/28, but if I didn't have the money by 2/28 to call them and they would extend it for me. I got disconnected on 2/26 because I didn't have the past due. I called and told them I was planning on paying it off with my tax returns, which are due on 3/6, and the CS rep said he couldn't extend my payment farther than 3/4 but if I agreed to the extension, he would get me over to the IA state division to have it extended. I agreed and was transferred only to be told that they can't extend it my service will be interrupted again and I will have two $50 reconnect fees to pay before my service will be restarted again. All I asked for was an extension of 2 days and they would not do it now instead of paying the past due of $200. I have to pay $200 plus $100.