Complaint / review text:
I was told my bill would jump over $50 to $185.00 per month. I have internet, cable and phone. A bundle for VIP customers, which started at $99 a month, has gone up steadily in the past many years I am a customer. I was told there was a special offer in place for $109 a month for the 1st year and then $129 a month for the second year. After I agreed, they asked if they could tape the call. I said yes. Halfway through, I was told there was a cancellation fee of $240 if I cancelled for any reason within the two years. I said this was an unfair practice that I may be moving in the next year. I was told there was nothing I could do except to pay the $185 a month if I did not want the offer. I was told after the first year $30 would be deducted from the $240 each month.