Complaint / review text:
In buying a Dell computer back in August 2007, I could not be more clear that this new computer was to be used primarily to run autocad (a very expensive and sophisticated program). I have emails to the sales rep at Dell that explain the use of autocad and my concern that the correct supported video card be used. Now months later, I finally have figured out that the problem (incompatibility, fatal crashes) is the complete Dell system. The supported cards by autocad will not even work on this system at all.
Calling Dell has been a complete joke - getting bounced from one dept to the next, and finally I was just told there is no one else to talk to about this issue. I was never able to speak with anyone who had any authority to do anything but pacify. I was told to go to the Dell site and write a complaint on unresolved Issues. I have done this twice now with no answer. They say they will contact you in 24 hours. Nope.
I only want to return the system to get a credit and to buy the correct system at a greatly discounted (or cost) price. This is not an unreasonable request when I can prove the Dell salesman sold me the wrong product for my application. This has caused hours of disruptions for my business and is not acceptable.