Complaint / review text:
My wife and I get text messaging charges, all outgoing, on our monthly bill. The run about $1.20 to $2.10 a month. I wrote three times and told T-Mobil we do not use or know how to use text messaging on our cell phones. Ms. McGee wrote back and said we sent these text messages, and basically called us liars. We are both retired and we are the only ones using our respective cell phones. The phone number we were suppose to have sent the messages to, was a generic T-Mobil number in Settle. T-Mobil cannot tell me how anyone else can access my cell phone, or where the message was sent, so they charge us and put down the number of their T-Mobil's messaging center. Who do I turn to now? How can they say Outgoing messages originate from the handset and therefore are billed accordingly when neither of us use the feature text messaging?
We are being charged each month for outgoing text messages that we do not make. We were called liars, as T-Mobil said we made the outgoing messages from our handset. We are very upset that they will do nothing, and calling us dishonest. If T-Mobil is doing this to thousands of customers, they can make a lot of money. Is this why they are doing it? I get no answers except that it is all our fault.