Complaint / review text:
I went in to a store in September. The person said I was overpaying for my plan and said she would fix it. She said that I would pay about $40 less than what I was paying. I asked if this would renew my contract or affect my upgrades. She said no. I have since moved and had no cell phone coverage in my area although T-mobile says I should. T-Mobile admitted to having several towers down after contacting them several times. Four months went by and the issue was not resolved. I canceled after having service with T-Mobile for over 12 years (It used to be Voice Stream). Now I owe $200 for each line I canceled. Apparently, when I went in in September, it did renew my contract even though the person that helped me said it would not. I have disputed the fees stating they did not provide service. They said as long as I was able to make calls, they provided a service. I explained I can only make calls in certain areas, that T-Mobile admitted to several towers being out over several weeks. I am still disputing this issue but it has to all be done through the mail.