Complaint / review text:
I have had DISH service for my home and RV for about 10 years. Every time we used the RV, we would activate the DISH and then deactivate it upon our return. Then this last time I did, I was informed that it could be paused only one time per 12 months and my RV service was terminated. When I called to see what was going on, they informed me of the aforementioned policy and that the RV service was terminated due to me pausing more than once in 12 months. So I called DirecTV and ordered one of their packages. Meanwhile, I see a DISH ad in the "Motorhome" magazine wherein it stated "pay-as-you-go TV service plan, you can start and stop monthly service as often as you want - at no extra charge."
I called DISH to see what was going on with what they had told me.in the end, they agreed to to allow me to pause the RV dish as many times as I wished, which we do maybe two or three times a year. Therefore, I canceled the DirecTV order. The bottom line is that DISH has to get their ducks lined up in row. The right hand needs to know what the left hand is doing. I could go on and on. It's a very frustrating thing I went through. I nearly went into phone shock between DirecTV and DISH.