Complaint / review text:
Asurion sent me a replacement for my lost phone, MyTouch 3G Slide. But after 4 months, it was having charging issues. I filed a claim and was charged a deductible. But after playing with my phone, it charged. A month later, it completely stopped charging no matter what. I called Asurion, explaining the situation. They said it's covered under warranty since it is not damaged or lost but that T-Mobile would have to take care of that claim. T-Mobile offered me Samsung Gravity Smart, since they don't have the MyTouch. But Asurion does. I don't understand how Asurion sent out a defective phone but does not replace it if it's their fault. And I paid a $90 deductible. Money is money. I paid Asurion for 2 years now, and it seems like they do not care for their customers.