Complaint / review text:
I dropped HTC Sensation and the screen cracked. I file an insurance claim for replacement and paid the $130.00 replacement fee. I received a refurbished phone that would not connect to the T-Mobile network. I called and complained from the T-Mobile store after being there two hours. T-Mobile would not issue me a new phone. Asurion later admitted the phones are replaced with "like new" phones. I ended up getting a factory warranty replacement from T-Mobile. Hopefully it will work. Asurion customer service is not consistent and I was not pleased with the policies for replacing a new phone with a refurbished one. Asurion has misleading insurance plans. I paid $7.99 per month for years, paid the deductible which all probably totals more than what the phone is worth. It's not a good investment to me.