Complaint / review text:
My son mailed Comcast’s equipment to Comcast when he canceled his service. The equipment came to our home because this is his mailing address. I spoke to a customer representative and was told to mail (US Postal mail) to Illinois, and the equipment was refused. This is clearly stamped on the box that Comcast refused to accept the return of the equipment. My son is still receiving harassing phone calls about the equipment and money he owes for unpaid service. Comcast clearly is not allowing my son to cancel his service and return his equipment. Consequently, this is now in collections!