Complaint / review text:
We switched from DirecTV to Dish Network a little over a month ago. First off, when someone calls and orders Dish, the customer service reps had better explain things to the 'possibly' new customer! We were not told about the 'so-called' wonderful dual receiver that works 2 TVs - as in, you can record on one TV and watch something else on the other one. But they did not explain that you can't watch something else on the TV you are recording on. There are a couple other things that weren't explained.
Anyhow, the installer was pretty much into his self! I agree with quite a few of the comments and the really poor ratings that Dish was given! Just within the short time we have had Dish, the screen has gone completely yellow. I got the 'pleasure' of calling Dish about it. This has happened 4 times in the short time we have had Dish. The screen stays yellow, then it might go back to the program. Then it does it again. We never had this with DirecTV - The only time something happened was when there was bad weather!
I was told by the installer that if we weren't happy with Dish, we had 3 days to call them and have the service disconnected! What a joke! The installer made sure someone signed the contract and then almost ran out the door to his truck, where he immediately sent the contract in so a person is stuck with Dish! I have e-mailed Dish. It takes 2 to 3 days to get a reply back from them. I was informed of the same thing: If we want to cancel Dish, the ETF is over $400.00. I told Dish reps that if I am not satisfied with the TV service, I will be looking into how to get out of the contract! I have to agree that deception is something a person learns about with them! I would appreciate any and all help with getting out of the contract within the next few months!