Complaint / review text:
I received a call from an 'automated' attendant representing Virgin Mobile advising me it was time to 'top off'. When the account was originally set up, I decided to take the plan that was $90.00. It would take a year for the 'top off' to occur. As I used the phone I would add monies to the account, so when I got this call telling me because I had not 'topped up' my number was off but out of the goodness of Virgin Mobiles heart I could do it today.
So after hearing the 'automated' messages I finally got to a live person. I asked them why do I have to add monies to my account when there is a balance of over $100? She informed me that my plan required a 'top up' every 90 days. I advised her that is not the plan I signed up for, but like the 'automated attendant' she read the script before. Then when I said I wanted to disconnect and when would I receive the monies in my account. She tells me that I would not get that money back but I could if I used up the minutes. So I asked her, how can I use up the minutes when the message was that you cut off the phone? Silence like a Sprint commercial. Then she repeated her script which said I have to 'top up'.
The damage is that I am now out of $135.00, unless I decide to 'top up' and pay $15.00 and talk my head off so I can disconnect the service. My cell phone is used for emergencies ONLY. You know like, HELP, Hello AAA...? I am also out of the monies I paid to purchase the phone.