Complaint / review text:
Last night, on the 27th of October 2012 between the hours of 11pm Saturday and 1am Sunday, I called the Comcast service line three times. First time after waiting for 18 minutes to speak to someone, I was told to reboot my cable box. Then after I did this, it took 20 minutes to come back on, and the problem (On Demand would not work) still was not fixed. Second time I called and I still had to wait another 15 to 18 minutes before a supposed technician came on. I was asked if I would hold while he reset the server. He came back and said to wait a few more minutes while he checked my setup. Then I was either hung up on or disconnected abruptly. This call also failed to fix the On Demand problem.
Third time I called, I only had to wait 14 minutes for a tech. She tried to refresh my cable box from her end, which should turn the box off, but she could not do it. So she asked me to turn it off for 30 seconds and then turn it back on. She tried again and it still would not respond to her signal (probably from offshore somewhere). Then she told me she will schedule a service tech to come to my house. I had this service working a week ago. Nothing has changed on my end as all the channels and modem worked perfectly. How about a monetary adjustment to my account for all the time spent on the phone to a bunch of morons who don't know what they are doing? I assume I am being charged for On Demand.