Complaint / review text:
My wife and I bought a new side by side Whirlpool refrigerator a few months ago. After a few weeks I noticed the freezer door and refrigerator door where becoming more and more uneven.
The user manual stated this could happen and that there are door height adjustment screws so that the door heights can be made even. I got the necessary wrench and turned the screw on the refrigerator side. The threads on the screw immediately stripped.
As the refrigerator was just a few months old, I called the Whirlpool warranty phone number.
They said that a stripped adjustment screw is not covered under warranty. This is a design problem or a quality control problem, not a misuse of the product and should be covered.