Complaint / review text:
Comcast lies about services. This might be a long read, but it's worth it. Let's start from the beginning. After moving to an area where I could not receive Uverse service, I decided to get Comcast internet. I found a promotion online for blast speed at $39 a month for 6 months and signed up. (I read the fine print and it said nothing about getting cable; more on that later.) After moving and setting everything up with my personal modem, everything seemed fine until I got a bill for $90. I called and was told there was no record of Comcast ever having that promotion, and if they did, I would probably have to have cable to get that price. Okay, lower my speed package. Round 2 - I got my second bill and was charged for my modem.
I called again. Rep said, "Could you bring your modem in to a local Comcast office?" I told her, "No, that is really inconvenient. The installer who set my service up saw my modem and it is the only modem I have been using since I got service from you." The rep responded, "Here, talk to my manager." The manager resolved the problem. Okay, not that bad of an issue, but still annoying. Round 3 is the big one. Round 3 - Comcast calls me several times about a new promotion. They said they can double my internet speed, give me basic cable, and Streampix (Comcast's version of Netflix) for only $10 more a month for one year! Well, that sounds great since I am paying for Netflix now instead of cable. A week later, I get the cable box, set it up, and everything seems great until I try to access Streampix.
I called again. The rep I spoke with said I cannot get Streampix unless I have a higher tier cable service. I told her that someone from Comcast called me about the service and told me I could. That is the main reason I signed up for the offer. She apologized but told me that I can't access Streampix with my current service; I will have to upgrade. So I asked, "So I was lied to by the sales rep?" She said, "I'm sorry, but is there anything else I can help you with today?" I told her no and she asked me, "Would you be interested in getting home phone service?" I told her, "No, good bye." I am so angry about this that I am considering canceling all of my Comcast services and never use them again!