Complaint / review text:
I've had nothing but trouble with Straight Talk. It took forever to activate on the first day. It took many, many calls to customer support to finally get it activated. When it was time to refill, I went online and purchased the Straight Talk Reserve plan before my time expired. Now, it says my phone is deactivated. Customer support says to wait five minutes then place a call. After 2 days, still no service. Customer support was contacted again and advised to call. However, all they ask is for a credit card or card number. This is ridiculous. I regret the day I transferred my # from my provider to Straight Talk.
When you call customer service, all you get is recorded messages and you’re told to press numerous buttons to numerous depts. This is the worst service I have ever had, and I will never recommend it to anyone. My family has 4 cell phones with Sprint, and as each one expired, we were planning on switching to Straight Talk. Not now! Not ever! Plus when I call, I can't understand their customer service. When I'm prompted to pick English, I get a foreigner who speaks English as a second language. I'm totally disappointed with Wal-Mart for providing this service.