Complaint / review text:
The TV screen went black, but the sound still worked. I turned off the TV then turned it back on. The picture would be back for a little while, but was making a burning plastic smell. We unplugged it so it wouldn't catch fire and called Vizio. The safety manager named T. J. Ext. Called me back the next day and said, "No problem, sounds like a main board problem. We're gonna make it right." Twelve days later, a repair guy shows up and replaces both the main board and the power board. But the TV was still making that burning smell. So he put my original boards back in the TV and left. So I called Vizio that same night expecting them to send me a refurbished TV or something, but T. J. Wouldn't answer my voice mails for three days.
Finally I got someone else on the phone and she looked at my case and finally said that they've done all that they’re gonna do, and they could offer me the same TV, refurbished for $380 that I'd spent $600 on a year before. I was so sad when the TV went just out of warranty, but to have someone promise to fix the TV and make it right, then to not do either is really disheartening. I work in retail, and if I promise a customer and I screw up, I make it right anyway I can. This is just about the most frustrating back and forth with a company I have ever been a part of. The only way I can get back at them is to tell everyone I know, and to make a review on every website I get a chance to, not to buy Vizio products!