Complaint / review text:
I recently lost my Samsung Captivate, arguably an old phone, and called Asurion, the default insurance company for AT&T, to report my loss. I was then given the choice of replacement phones, at an expense to me of $125 (even after having paid insurance fees to AT&T since 2006), of 3 plastic pieces of junk that AT&T gives away when signing a 2-year contract with them. Granted, I get that all phones are subsidized, but I paid my dues for my Samsung Captivate. I've paid my insurance fees for 7 years and I paid my insurance deductible! And what do I get? A piece of garbage. Asurion is the biggest insurance racket there is!
What is the point in paying insurance if all you're going to get as a replacement is the cheapest comparable phone any place on the market? I could get the same phone, without insurance fees, without a $125 deductible, for next to nothing from Craigslist. And as a matter of fact, I think I'm going to cancel my ineffective insurance. Avoid having anything to do with Asurion and AT&T'S insurance scam!