Complaint / review / scam report
I had a 24-month contract for Dish Network TV at a gues...

Complaint / review text:
I had a 24-month contract for Dish Network TV at a guesthouse I own. It was easy to sign up. The deal was pretty good and the technician who installed it was friendly. No particular problems during the contract period except that Dish in my opinion doesn't offer as much for a basic level contract as does DirecTV, which I've used before. And the Dish equipment isn't as easy to use as DirecTV.

The problem came in trying to cancel. I finished my contract plus a few months more. I canceled online and got an acknowledgement. But Dish continued to bill my credit card. I had to contact AmEx to dispute the charges. Plus, Dish's customer communications with former customers about returning the old equipment are downright insulting. (What do they do with that old stuff anyway? DirecTV general just says, "You fulfilled your contract, dispose of the old equipment responsibly.") Dish doesn't have a clue about how to communicate in a pleasant manner with customers about equipment return issues. Never again will I use Dish.

Contact information:
Author: Contact with Author

Offender: Dish

Country: USA   State: Colorado   City: Englewood   Zip: 80112
Address: 9601 S Meridian Blvd.

Category: Electronics and household app.


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