Complaint / review text:
I stopped using Qwest internet service due to inadequate, inconsistent, on & off service. Before I did though, Qwest offered a host of things to try and keep me as a Qwest customer. One thing they offered was to give me the modem to keep, (the idea was that I would be compensated by saving the monthly rental fee). Well, needles to say they never took off the monthly rental charge. I disconnected internet service shortly there after and they still kept that monthly $3.00 modem rental fee. Month after month, year after year.
When I realized I was still getting charged for it I called and asked why they were still charging me for it and they wanted to know why I haven't given the modem back. There was no note on the account about giving me the modem. By this time I had moved and hadn't the slightest idea where that modem was.in fact, I had a different internet service provider altogether with a different modem as well (Comcast). They said that unless I bought them a new modem ($250) or brought the original modem back that they would keep charging me for it. I had explained all of this to Qwest but they still will not do anything about it and even though I do not have internet through them they have been charging me $3.00 a month for over 5 years. I've called numerous times and got the same routine. I really do not want to pay them for the modem they gave me and if there were any justice they would owe me over $180.00 for over charging me for the past 5 years.