Complaint / review text:
Verizon's customer service rep assured me I could merge my iPad's account with my cell phone account and I would save money. I asked if I would have to pay an activation fee, and she insisted I would not because my iPad account already was active. So I agreed. My first merged bill arrived, and there was a $35 activation fee. So I called to correct the error. The new customer service rep refused to reverse the fee, saying it was a legitimate charge.
I asked for a supervisor, and customer service supervisor "Michael" employee number also refused to reverse the fee. He said that even if Verizon's original representative had promised me there would be no activation charge, it didn't matter. He said that my contract with Verizon, which I apparently signed 15 years ago, disclosed that fee. Apparently Verizon thinks it is perfectly okay to lie to customers on the phone, and then charge fees the customer was promised would be not be charged.
I will never "activate" another thing with Verizon. Beware such bait-and-switch tactics by unethical companies. Verizon Wireless apparently does not value me as a customer, despite my 15 years of loyal business. Bad business practices like this need to be punished, so I'm spreading the word: Do not believe anything any Verizon Wireless representative tells you because they will lie and you will be stuck paying more than you were told you would have to.