Complaint / review text:
After subscribing to Triple Play Services, I have had nothing but negative experiences with Comcast. The problem is that the company has grown into the largest cable provider in the world and its customer service has suffered. I attempted to use their self-install option, but after numerous calls, it was determined that I did not have service into my home. This was after several Comcast representatives assured me that I had service into the home. I scheduled an appointment for Saturday, but Comcast arrived on Friday morning instead. The technician left a note stating, "No In-feed, requires Professional Installation."
After calling customer service and speaking to four different representatives, I was advised that it would be a minimum charge of over $200.00 for professional installation. I now have an appointment for Sunday, but I will be returning their equipment to their technician and stopping my scheduled service. For some reason, these companies do not value the time of their customers, and for this reason alone, I will seek a better option.