Complaint / review text:
Asurion can replace your phone with whatever they decide is comparable. The phone Asurion sent me as a replacement was destroyed in five days because it was a piece of garbage. After calling, being given the runaround, having their customer service staff flat out argue with me, I was told that the only option was to pay another deductible to receive the SAME phone, and that my insurance would now be removed from my plan. On top of this, they stated if they don't receive your damaged phone back, they will charge you the full price for it, regardless if it's lost in the mail system or if they lose it.