Complaint / review / scam report
Came off seasonal disconnect on May 1. I visited the ho...

Complaint / review text:
Came off seasonal disconnect on May 1. I visited the house on June 8 and found all COMCAST service dead as a door nail. Comcast box in basement had no lights. I arranged for tech to come out on June 13. Tech spent 2.5 hrs and fixed everything including a new interface box in the basement. I contacted customer service on June 17. They told me because of seasonal disconnect, they would give me a credit of $256. Asked if I should pay the current bill, they said, "Wait till you get the credit." NO credit on the bill. I called and they said, "There is no indication from the last rep that you would be getting a $256 credit." I spoke to a supervisor and all he could belch up was scripted garbage. He did not even know what CRM was! He did not even know the rep who authorized the $256!! I asked for his supervisor to call me back..."They're all at a meeting. I will send them an email, " he said. More garbage... What do you believe no one will call me back!!!

Contact information:
Author: Contact with Author

Offender: Comcast

Country: USA   State: Pennsylvania   City: Philadelphia   Zip: 19103
Address: 1701 JFK Boulevard

Category: Electronics and household app.


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