Complaint / review / scam report
Adorama Camera
Merchandise never received from Adorama. I placed an or...

Complaint / review text:
Merchandise never received from Adorama. I placed an order for an Asus Laptop on Adorama.com on 06/03/2013 for $549.95. Adorama used UPS to ship the item to California. On 06/10, UPS left a damaged Open Box in the front door. No Merchandise was in the box and Item was Missing or Never Shipped as claimed by Adorama. Adorama sent an empty box instead of the laptop for $549.95. I contacted customer service immediately on 06/10 and took lots of pictures of the box and emailed them. Customer Service person was Teena. She mentioned claims process will take 10 business days and I should get a credit. Also, she did not say anything about saving the box during the claim process and said pictures are enough. Hence, I took all the pictures and by mistake, recycled the box with My City during Weekly Trash Pickup. The pictures were also timestamped and sent to Teena immediately.

After dragging the claims process for 3 weeks, Adorama is now saying that their policy is to save the box for issuing a credit and denying any wrongdoing and they are not crediting back my money. Adorama is basically cheating the customer by not issuing credit for an undelivered item. Claims process was dragged out for 3 weeks and Adorama Customer Service person (Teena) lied that she told me to save the box (when she did not) and quoting some Adorama policies (which was never advised to me on phone or by email when filing the claim). Their missing item policy on their website also has no mention asking the customer to save the box. I still have all the emails and pictures as proof. Terrible Company - Do not use!

Contact information:
Author: Contact with Author

Offender: Adorama Camera

Country: USA   State: New York   City: New York   Zip: 10011
Address: 42 West 18th Street
Site: www.adorama.com

Category: Electronics and household app.

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