Complaint / review text:
Comcast removed 10 more channels from our line up this past week. They (Comcast) have been advertising on TV that if you have Comcast you don't have to worry, and that they will take care of everything regarding the switch to digital. Comcast also sent out postcards tellng people we could recieve a converter box FREE for one whole year to gain access to the channels they just moved to digital.
When I called Comcast and inquired about the coverter box, I was told I would have to pay $111.00 to qualify for the converter box. My Comcast bill typically runs 30 days behind, as the company bills in advance for services. I had just paid my bill on the 16th of July, and now on the 18th they want yet more money. The FREE Converter box offer expires on August 15,2008. After that date, it will cost Comcast customers $3.95 a month plus taxes to recieve the channels Comcast just moved and took off our line up. I imagine there are many people like myself who do not have their Comcast bill current.
Comcast want me to continue to pay for a service I no longer have, and then charge me extra to recieve something that they just took away. I agreed to pay for the channel line up that I started out with at Comcast. Now, I have lost 10 additional channels, yet my bill have not gone down. I also will not be able to get the converter box as I do not have an additional $111.00 to pay before the 15th of August. I think Comcast should have to do what they have been telling customers they will do.