Complaint / review text:
I see a few complaints that mention T-Mobile updating their towers. My belief is that they are lying and offering that as an excuse to quiet people down. The problems I had with T-Mobile began around January 2013 (after eight years of excellent service) and they told me that excuse back then. How are they still "updating their towers" eight months later? To me, they are either lying or just don't know how to update their towers.
Last weekend, we jumped away from T-Mobile and went to a competitor's service. Yes, the monthly is a little bit more, but guess what? We have service! We actually have 4G speeds whereas T-Mobile couldn't even offer us solid 2G voice. So far, we are more than happy to have left T-Mobile because now we are actually getting solid service.
When we were with T-Mobile, they only offered me excuses as to why we weren't getting 4G service at home or even just voice service at home. I've heard about cell towers being updated numerous times, too, but after eight months of hearing that excuse, I had had enough and dropped them like a hot potato. It's odd that the competitor we are with has solid voice signal and 4G signal in areas where T-Mobile does not. Two weekends ago, my fiancée and I were in an area where T-Mobile had no signal, yet the other couple we were with who had a competitor's network had solid, full coverage.
What is the problem with their service? From what I've found out through research, they "piggy-back" off other carriers' signals (i. E. Roaming), and with them undercutting everyone, the other carriers are upset and dropping back on the quality of signal T-Mobile gets from them. Since T-Mobile's network is not that large, they have poor signal coverage, which in turn amounts to the loss of signals and poor coverage. Will T-Mobile tell you this? No. They want you to think they are upgrading their services which is causing the problems. Don't be fooled.