Complaint / review / scam report
Three four months ago I call Verizon customer service a...

Complaint / review text:
Three four months ago I call Verizon customer service about adding Text messaging to my phone features. For the past three months I have been billed almost $400.00 for text messages, in anyone eyes this is alarming. I have auto bill paying (mistake) and had my first few bills over looked by me thinking I was being billed $69.00 for text messaging/phone service. Last month and this month, I have been charged over 200.00 each month when I discovered the oversight.

When I called customer service I was informed that I should have caught this oversight when I was initially billed incorrectly and there wasn't anything the customer service rep could do but credit me 50% off my current bill. I said Ok to but informed the CS rep that I would be writing regarding his oversight since I thought I was paying the $10.00 a month that would have taken care to my text messaging. I don't think I should have to pay over $400.00 for text message over two month, this is ridiculously and I would like to see some type of resolution.

Contact information:
Author: Contact with Author

Offender: Verizon

Country: USA   State: New Jersey   City: Basking Ridge   Zip: 07920
Address: 1 Verizon Way

Category: Electronics and household app.


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