Complaint / review text:
Three four months ago I call Verizon customer service about adding Text messaging to my phone features. For the past three months I have been billed almost $400.00 for text messages, in anyone eyes this is alarming. I have auto bill paying (mistake) and had my first few bills over looked by me thinking I was being billed $69.00 for text messaging/phone service. Last month and this month, I have been charged over 200.00 each month when I discovered the oversight.
When I called customer service I was informed that I should have caught this oversight when I was initially billed incorrectly and there wasn't anything the customer service rep could do but credit me 50% off my current bill. I said Ok to but informed the CS rep that I would be writing regarding his oversight since I thought I was paying the $10.00 a month that would have taken care to my text messaging. I don't think I should have to pay over $400.00 for text message over two month, this is ridiculously and I would like to see some type of resolution.