Complaint / review text:
Asked the saleswoman, "Does the prime HD package come w / BBC AMERICA, I do not want FiOS if it is not included". I was told yes it does, only to find out it does not. Tech was to be here between 9 am and noon. The day before he comes, we are told he is coming between 8 am and noon. He showed up at 12:55 pm 55 mins late and took 6 HOURS to install. First full day, I had to call tech support because the widget menu would not leave the TV screen, no matter what I tried. They had to reset the box.
TV remote responds very slowly. I looked up my FiOS equipment only to find they gave us the oldest boxes they have. Not a good way to start off a NEW CUSTOMER. Spent over 1 hour trying to watch FREE MOVIES, only to be told again and again I need to order another subscription. At least with Comcast, FREE MEANS FREE. I then find out that many FREE TV shows are not FREE AT ALL, but hey, you can RENT them. Every time we use the guide we have to set it to Subscribed Channels. EVERY TIME! I used Subscribed Channels and tried to watch a Subscribed Channel. Only to be told, AGAIN, you need a subscription for this channel.
I tried to fix this problem using their recommended QUICK FIX CODE. I was on the phone with a computer voice for 15 mins with no results. I was Finally transferred to a person only to find they could not hear me and I could barely hear them. Next, I called tech support and had all of my equipment reset with no results. Tech then tells me he has no idea what to do and will transfer me to BILLING. I told him never mind, as I had already spent over 1 hour trying to fix the problem and did not for 1 second believe BILLING WOULD HELP me with my problem. Wireless network cannot even my second floor bedroom which is DIRECTLY over the router. Six days being a customer and I am very upset I got FiOS. Please help if you can.