Complaint / review text:
Qwest double billed me for my cell phone this month. While the account person was coridal and immediately fixed the account when I called ot complain, I was distrubed to hear her say that "everybody got double billed, oops." I wonder how many senior citizens and less vigilant consumers have paid their double bill from Qwest this month?
No damage reulted to me. I am concerned, however, about the thousands or even millions of extra dollars Quest is collecting this month if, indeed, "everybody" got double billed. Will Qwest voluntarily refund the overpay without to everybody without being asked? Why do I doubt that?