Complaint / review text:
When it works, MagicJack is a great little item. But... When you have a problem, you're pretty much left out to dry. I've purchased three of these things and one continues to work normally. One of the others had its service shut down for reasons unknown and, despite repeated contacts with customer service, I was never able to restore service nor get a refund. The third quit working at one point and I was told the account was "under review". I have NO IDEA what that means, and it seems they don't either. After MANY complaints to them, the service was finally restored, but with a completely different phone number. If customer service tells you that your account is "under review" and that they will get back to you "in a few days" - DON'T BELIEVE IT! It's unfortunate, as this device has great potential and can save you a lot of $ over time, but the quirky service and bizarre company behavior causes the dollar savings to be not worth the extreme hassles you can encounter.