Complaint / review text:
A year and about 4 months back I bought this SAMSUNG PLASMA TV PS43D450 which I thought was a good deal at about INR36K discarding my Philips old tube TV. Suddenly yesterday when i was flipping the channel, I found a single horizontal line appearing on the below TV screen. I thought for a while it could be the problem of the cable transmission only to later come to know that there is a problem in the TV.
I immediately called up the customer care to check on what is the problem and wanted them to check. I was told that since it is out of the warranty period I have to pay the repairing cost myself. The customer care took the complaint and advise me they would arrange for an engineer at my home to find out the problem for which a visit charge of INR1K 12% service tax that will have to be paid from my side, which I said okay as I thought that was still okay if the irritating line on the TV screen goes off. About 10 mins later I got a call from one of their engineers and I briefed him of the problem, upon which he seem to have already known the problem and some cost would be incurred to change a panel. I wasn't sure which panel he was talking about??? I inquired further on what would be the exact cost to replace the same upon which he said he will need to confirm.in another 5 mins he called me back saying it will cost me about INR13K for replacing the panel. Wow... I pause for a while as I was still trying to figure how on earth the repairing cost is so expensive.
I called up the customer care again to find out if the repairing cost their engineer was quoting was true or not. The customer care doesn't seem to have an idea of the same. She also reminded me of the visit fee that have to be paid. Spending INR36K for a TV that just lasts 1 yr 4 months... It wonders me and I am still not sure if I should repair this as it seems like there is a problem in the manufacturing from the post I have been reading.
I had a lot of trust for Samsung Product and now with this I do not think I am going to ever buy a Samsung product ever. And I for sure know I am not going to recommend any of my friends to buy one too. Honestly it seems like the whole Samsung team knows of this and they are cheating the customer. I have read in one of the post here saying its not SAMSUNG but a SCAMSUNG (how true)... I really pity the company. Honestly.