Complaint / review text:
This is the worst company I have ever had to deal with for any reason. The poor customer service is only outdone by the poorer repair service. They know when you have no other option and take full advantage of their position. Our Internet service is down more often than it is up and drops service on a regular basis when using it.in 7 years, they have been out to fix no less than 10 times. This time it has been down for 4 days now. We called and were told that it would be fixed within 24 hours and that a tech would contact us. After no contact, we called 3 other times. As always starting over with a new person just like the 1st call. THEY FLAT OUT LIE TO THE CUSTOMER TO GET THEM OFF THE CALL.
Now it's Christmas and we will not get repairs until after the holiday, maybe. They can't say for sure. We have new gifts that rely on the internet service that will be useless until Frontier Communications decides to act on the poor service they provide. If we stole money from people every month by promising something and not providing, we would go to jail. If you are Frontier Communications, it's called doing business. I encouraged everyone to contact your local government reps, the FTC, BBB, FCC or anyone that will listen. Believe we would be better off without Frontier than we are with them.