Complaint / review text:
I signed up cox telephone and I was told long distance could be added without extra charge. I thought long distance was free, but no extra charge to activate cox long distance call service and cox charges 20 cents per minute of usage. Family members used cox long distance service for next 5 months, even though we had a cell phone plan which had a free long distance plan. I had not checked bills since auto payment set up and paperless delivery. I had to pay $ 400 long distance bill for 5 months period. I understand it is my fault not to catch this scam earlier but cox shouldn't have mentioned free long distance service when I signed up.