Complaint / review text:
Last week, one of my two comcast box was not working on ON Demand. I called comcast and the lady on the phone said we will send people to your house to fix it neither try anything online nor tell me thre will be a charge on me. The second day one person came and said: this is simple. What you need to do is just disconnect the power and reconnect it. They should try it online first instead of sending me here.
When I saw the bill this month, there was more than $28 charge for this service. I called back and they said because I dont have protection plan so each time when the Cable, internet or telephone have any problem and they need to send people to my house and will charge on me. I was watching TV on On Demand today. Sundenly the picture was stopped and then ON Demand has err. No more working. So if I called them they will send people to my house and charge me $28 again. So if their service has problem they I have to pay the service fee each time?
I paid more than $100 each month and it should include I can watch the program normally. If there is any service problem they should be respossible for it, not customer. COMCASTs service is getting bad. They just allure you into their trap then charge you each time when you say help and you cant go because you have contract with them. It is not fair! I want them to stop cheating customers and credit my $28.
So I can't watch Movies on ON Demand wich I alway paid it. I am afrid they will cahrge me $28 agian if I call them.