Complaint / review text:
I've been a tracfone customer for over 10 years.in general I have had good luck with online transactions, but horrible results whenever I've had to call technical support or customer service. Here we go again. I just attempted to upgrade an old active Tracfone to a new android Tracfone. Online transfer failed and I had to call tech support. After 1 hour of frustrating discussion, Tracfone finally activated the new android phone and transferred old minutes and service end date. Then they successfully added a new pin for more service time and minutes. However, they failed to transfer the old phone number!
After calling back for another hour of painful translation, they were finally able to transfer the old number into the new phone. I updated & checked the phone and the number was now correct, but all the minutes and service end date that were just added were now LOST! Another hour online and Tracfone was able to restore my transfer minutes, but the service end date and newly add pin were still missing!
Transferred to another department for another hour of frustrating arguments. They FINALLY restored my original service end date AND added the new pin minutes and service time extension. For the moment, the new phone is working correctly. Now my online Tracfone account is generating error messages and advising me to call tech support! It seem like their new business strategy is for users to buy minutes that will get used for calling technical support!
So far this process took 5 days and cost me over 240 minutes of Tracfone time (on another Tracfone used to call for support). This was the most frustrating tech support fiasco I have yet experienced. Sadly, recent dismal support service from both a big name cable company and a landline phone/dsl provider have been almost as bad. At this time, I cannot recommend Tracfone to anyone who desires good service and competent technical/customer support.