Complaint / review text:
I signed up for Century Link and was given a 84-dollar a month contract, and a 30-day satisfaction guarantee. The e-bill came in 3 weeks, but I wasn't able to open the e-bill as I was told that the paper bill contained the code to unlock the e-bill. I told the customer rep that if I wait until the paper bill comes, it will be past the 30 days, and my e-bill state 206 dollars and it's wrong but I can't see the details and can't dispute what I can't see. The rep says, "You must wait until the paper bill. Then you can read your e-bill then dispute the charges." The paper bill comes and sure enough I am being charged for things I didn't order. As much as Century Link tried to spin the bill, it doesn't add up to 84 a month.
I also point out the tax section includes taxes that shouldn't be on my bill such as Florida special tax, North Carolina tax. I live in Florida??? Well after two hours of screaming at Century Link, I cancel my service and of course they point out I am one day over my 30-day mark so I must pay the early termination fee and they also explain that they don't handle 30-day guarantee. It's another company I must file it with (another omission of facts). What a bunch of liars and misleading people at Century Link, and what a scam. You can't dispute your bill within the 30 days because they make sure you don't see your bill until after the 30 days.