Complaint / review text:
My phone broke and I called Asurion to file a claim. Asurion stated that I had to pay $150 for a replacement phone. 2 days later I received the phone it wound up being on the wrong operating system and the refurbished phone did not work. I called Asurion back and they kept sending me back to Tmobile. Tmobile tech support could not fix it. If I would have bought this phone on Amazon it would have been cheaper and new not refurbished. All said and done I sent the broken phone back and requested my money back after over an hour on hold w / Asurion.
They finally advised me that they received the phone back and it would take 5 business days for refund. Worst cm service I have ever received. Normally if you are put on hold for long periods of time the customer service agent will normally come back to the phone every few minutes to advise you they have not forgotten about you and are still working to resolve the issue. I wound up cancelling my phone insurance due to this experience as well. No need to pay insurance for something I can get on line cheaper than the deductible.