Complaint / review text:
We had DishTV installed on Monday Nov. 10,2008 with the understanding we would receive a few free extras from them as they have advertised on their internet website. These are listed at their webpage. The following are offered: Free HBO and STARZ for 3 months, Cinemax for 12 months for 1 penny, $50 credit on your first bill, FREE Platinum HD for 3 months. These offers are listed just like this on this webpage. With no exceptions noted. We were only given the free HBO and STARZ, and the $50 rebate after requesting them but the other offers we are told, there are exceptions such as must have silver HD package to receive Platinum HD, and must have auto pay for the Cinemax for 12 months for 1 penny. This is not stated anywhere on this ad nor on the commercials on television that we saw. It is said you will receive these things, period.
When we called DishTV, they were rude and hung up on us because we simply asked to be shown where these exceptions are stated and requested they honor what is advertised on their website. We talked to several people and no one was even decent toward us and when I said I would like to cancel my subscription they informed me I signed a 24-month commitment and it would cost $240 to cancel. I stated they offer a 100% satisfaction guarantee and I was not satisfied. They said someone else would call and she hung up on my wife. No one ever called.