Complaint / review text:
Jetpack 4G Lte Data Usage - We have had the device less than 2 months and it has been a constant battle to find someone in Verizon who can explain data usage we are not actually using. One representative said the data usage we see during the time we are in bed is attributable to Verizon making adjustments to data usage! As a consumer, how am I to rely on any figure of data usage if Verizon can willy-nilly add data usage at their discretion and charge me for it! I had enough and submitted a complaint to the FCC. Anyone else having the same problem needs to do the same. Verizon needs to be accountable!